How does it work?
In an emergency, authorized personnel enter a short message into the Alert system. That message is then distributed via email, SMS text messages and/or automated phone calls to every member of the community who has registered their contact information in the One Card system. Alert is an important supplement to other forms of emergency notification, such as building fire alarms.
What Sort of Event Might Trigger an Alert?
Any imminent or ongoing threat to the lives and safety of members of the community might be the occasion for sending an Alert. That could include criminal activity, such as a gunman on campus. It could include localized hazards, such as a chemical spill or building collapse. It could also include broader threats, such as severe weather or a terrorist attack. Depending on the timing and severity of the event, different communication channels within Alert may be used to deliver the message. Less urgent advisories may be handled through Intranet announcements, meetings, or other non-Alert communications tailored to the particular situation.
Who Is Eligible and Enrolled?
Students, faculty, visiting researchers and staff registered in the One Card system are automatically enrolled in the Alert system. Conference attendees, corporation members, trustees and network only users are not enrolled in Alert unless they are also in the One Card system with an additional eligible role.
How Do I Review My Contact Information?
Alert can reach multiple email accounts and devices for each user, including personal email, email, office telephones, and/or cell phones through both voice and/or text messages. To review your contact information, use the MyCard web page ().
What Do I Do When I Receive an Alert Message?
Each Alert message will include brief instructions on what actions to take. Please listen or read carefully and take those steps as soon as possible. Alert may also ask a user to confirm receipt of a message, with a reply that takes only a few keystrokes or the push of a button. A user need only confirm receipt once.
How Do I Know It Is Safe To Open an Alert Email?
Alert email messages are safe, simple, text-only messages. Most email systems will show the sender as “ Alert.” If your system shows you the full return address of the sender, it will include the domain “everbridge.net” — either way it appears, that message is safe and important for you to read.
Where Can I Get More Information In An Emergency?
The most efficient and complete source of information in most cases will be the ’s emergency website, . In some cases, social media channels may also be used. Misinformation is a significant risk and potential source of trouble in any fast-developing situation, so we urge the community to rely on official -generated information.
Will There Be Tests of The Alert System?
The Alert system will be tested periodically.
What if I no longer wish to receive Alerts?
Participating in the Alert system is mandatory for all students, faculty, visiting researchers and staff.
I Am No Longer Affiliated With The , Why Do I Still Receive Alert Messages?
Once your affiliation with the ceases, your account One Card account is closed and your contact information will be removed from Alert within 7 days. If you still receive alerts after this, please contact mblalert@mbl.edu so we may further assist you.
What If I Have Other Questions About The Alert System?
You may send an email to mblalert@mbl.edu if you have other questions or need further assistance.