ALL ORDERS ARE SUBJECT TO THE TERMS AND CONDITIONS LISTED BELOW.
RUSH CHARGE
We require a minimum of two week's notice for any shipment. A $50 rush fee will be added to any order within a 7-day delivery date.
SPECIAL COLLECTIONS FEE
We do our best to keep a variety of each species readily available to ship, however, some species require more time and effort to collect. We reserve the right to add a Special Collections Fee of $25.
SUBSTITUTIONS
If we are unable to supply the organisms requested, we may substitute closely related organisms. If you do not wish to have any substitutions, please specify “No Substitutions”.
PRICES
All prices are subject to change without notice. We reserve the right to increase the cost of organisms due to increased costs of collecting or handling.
Service Charges
$46.50 sexing fee when specifying males and/or females.
$66.40 fee for all shipments leaving the continental United States.
$94.00 Veterinary Health Certificate (required for all foreign shipments)
$66.40 minimum lab fee (tissue harvesting)
Additional fees may be added to shipments that require special handling, procedures or supplies.
Price quotes will be honored for 30 days only, from the date of quote.
DELIVERY DATES
We require a two-week notice before expected delivery date. Shipments are made on Mondays, Tuesdays, and Wednesdays. We do not ship on celebrated holidays or for arrival on celebrated holidays or weekends.
DOMESTIC SHIPMENTS
Live organism shipments within the continental United States are via Federal Express – Priority Overnight, for next day delivery unless otherwise requested. Containers of seawater are shipped via FedEx Ground Delivery unless otherwise requested (we will ship by air at the customer’s written request).
All domestic shipping charges will be added to the invoice.
INTERNATIONAL SHIPMENTS
All international shipments charged to a customer-supplied Federal Express account.
Customer assumes full responsibility for all shipments accepted and handled by third party brokers. is not responsible for any delivery delays due to customs issues outside of our control. Any organisms that arrive DOA within the expected delivery time can be replaced free of charge.
REPLACEMENT SPECIMENS
Specimens suffering mortality or morbidity and need replacement may be requested within two (2) days of delivery. Replacements requested within this two-day period will be supplied at no cost, and shipped at no cost to the customer. Replacement requests made after two days will be handled as new orders and the customer will assume responsibility for the costs of specimens and shipping.
SHIPPING DURING SEVERE TEMPERATURES OR WEATHER CONDITIONS
Customer assumes full responsibility for all shipments made when severe weather is anticipated and during periods of severe temperatures and adverse weather.
CONTAINERS AND PACKAGING
If the customer requests specific packaging methods, which differ from the established methods employed by the Marine Resources Department, the customer assumes full responsibility for the condition of the organisms upon delivery.
All shipping containers and packing material become the property of the customer, the cost added to the invoice. Containers are not returnable. No credit issued for the return of containers.
Containers used to ship seawater become the property of the customer, the cost to be added to the invoice. Containers may be returned for refill at time of placing subsequent orders for seawater. A nominal-handling fee may be charged. Do not return containers to us without placing an order for seawater.
INVOICING
Invoices will be generated by the ’s Accounts Receivable department at the close of each month and sent via postal mail. If you require a purchase order (PO) number on your invoice, it must be provided at the time your order is placed.
PAYMENT OF OUR INVOICES
Payment terms are net 30. Instructions to submit payment via check, credit card and bank transfer are provided on invoices and statements.
QUESTIONS CONCERNING YOUR ORDER OR INVOICE
Difficulties with order, shipment or invoices please notify us as soon as possible.
Direct questions concerning your order or invoice to:
Email MRD
Marine Biological Laboratory
Marine Resources Department
7 Street
Woods Hole, Massachusetts 02543